What membership and hospitality software covers
Software for a hospitality or membership business handles who belongs, what they pay, what they book and who referred them. Billing runs through Stripe and members manage their own details in a portal. We build these systems for UK clubs, venues and membership businesses whose rules don't fit a packaged platform.
Where membership platforms stop fitting
A member upgrades mid-month, pauses for the summer, then brings a friend who joins on a partner code. A packaged platform handles one of those cleanly. The rest end up in a spreadsheet, and someone works out the refund by hand.
Partner and referral deals are usually the first thing to fall out of the system. A local business sends you members in exchange for a discount or a commission, and the only record is an email thread.
What we build
- Membership tiers with joining fees, upgrades, pauses and cancellations worked out by the system.
- Recurring billing through Stripe, with failed payments retried and the member told.
- Referral codes and partner deals, tracked to the member who joined and the commission owed.
- Bookings for classes, rooms, tables or events, with member pricing applied.
- A member portal for changing card details, booking, and seeing what has been paid.
- Staff rotas, where the same people run the bookings.
- Payments and payouts posted to Xero, so the accounts match Stripe.
Build or buy
When bespoke is worth it
- Referral and partner deals are tracked outside the system.
- Your tiers, pauses or family memberships need workarounds.
- Members and bookings live in two systems that don't agree.
- The platform takes a fee on every payment on top of Stripe's.
Standard tiers, monthly billing
If members pay a fixed monthly fee and book from a timetable, a membership package will cope. We'll say so, and name the ones worth trying. We have built a membership site with Stripe billing and referral tracking. That kind of build pays off when the referral rules are part of how you sell.
Services that fit
Replace outgrown SaaS
Move off a membership platform without losing members or payment history.
Read moreQuestions about membership and hospitality software
Can you move our members and their card details across?
Yes, in most cases. If the current platform uses Stripe, card details can move with the customer records. If it uses another processor, Stripe can import cards through its migration process, which we arrange with you.
Will members have to sign up again?
No. Member records are imported and each member gets an email to set a password for the new portal. Their billing carries on from the same date.
Can it track referrals from partner businesses?
Yes. Each partner gets a code or link, and every member who joins through it is recorded. The system works out the discount or commission due.
Do we pay a fee per member?
No. You own the system, so there is no fee per member or per booking. You pay Stripe's card fees and the hosting, which is in your name.
Tell us how membership works for you
Book a free initial alignment call. Walk us through a member joining, upgrading and referring a friend, and we'll tell you whether a package would cope.