What we build for Exeter businesses
We build bespoke business systems and rebuild websites for Exeter businesses: professional firms in the city centre, companies at Exeter Science Park, and teams whose clients are spread across Devon and Cornwall. Discovery happens in person at your office. The build runs remotely, with a working demo each week.
One office, a whole region of clients
Exeter is the county town and the point where the M5 ends. The A30 heads west into Cornwall and the A38 runs down to Plymouth. Plenty of Exeter firms use that geography: a city office, with clients and staff spread along those roads.
That shape causes a particular software problem. The office holds the records, but the work happens at a client's premises or a site two hours away. Documents travel by email attachment, and someone in the office chases them all week.
A customer portal fixes most of that. Clients upload, sign and check progress themselves. Staff on the road see the same record as the office.
Problems common in Exeter offices
- Client onboarding done by email: forms, ID documents and engagement letters, all chased by hand.
- A CRM that holds contacts, plus a spreadsheet next to it that holds the actual work.
- Research or lab data kept in shared spreadsheets that one person understands.
- Staff on the road who phone the office to look something up.
- A website built years ago by an agency that has since moved on, which nobody can now edit.
Most firms should start with their sector software
Law firms, accountants and estate agents all have practice management packages built for them. Those are usually the right first step.
When bespoke is worth it in Exeter
- The package covers the core work but not how you onboard clients or report to them.
- Two systems hold the same client, and staff copy data between them every day.
- A Science Park company needs an internal tool no package sells.
- The workaround has become a spreadsheet the whole office depends on.
Configure the package you have
If your sector software does the job and the gaps are small, better setup and training will cost less than a build. We'll tell you that on the first call, and we often connect a portal or CRM to the package instead of replacing it.
What Exeter businesses ask us for
Customer portals
Secure logins for clients to upload documents, sign forms and see where their work is up to.
Read moreSpreadsheet to system
The spreadsheet the office runs on, rebuilt as a proper system with permissions and an audit trail.
Read moreWebsite rebuilds
A site your staff can edit, rebuilt without losing the search rankings the old one earned.
Read moreAI automation
Reading incoming documents and drafting replies, with a person checking before anything is sent.
Read moreHow we work with Exeter clients
| Stage | Where it happens | What you get |
|---|---|---|
| Discovery | At your office, with the people who do the work | A written scope and a fixed price for the first phase |
| Build | At our desks, remotely | A working demo on a video call every week |
| Training | Back at your office | Staff trained on their own machines, with notes left behind |
| Launch | On site for go-live day | Data moved across and checked, the old system kept on until you sign off |
Questions from Exeter businesses
Will you come to our office in Exeter?
Yes, for discovery, training and launch. Those days need to happen where the work happens. The build runs remotely in between, with a demo on a video call every week.
Are you an IT support company?
No. We don't manage laptops, email accounts or a helpdesk. We build and look after software: business systems, client portals and websites. Exeter has managed IT providers for the rest, and we're happy to work alongside yours.
Do you do web design in Exeter?
Yes. We rebuild websites so your own staff can edit them, and we carry the old search rankings across with redirects. See [website rebuilds](/website-rebuilds).
Can you build for a start-up at Exeter Science Park?
It depends on what the software is for. Internal tools, data systems and a first customer-facing version are a good fit. A product that needs a permanent engineering team is better served by hiring one.
Can a portal connect to our practice management software?
Usually, yes. It depends on whether the package has an API or a reliable export. We check that in discovery, before we quote.
Show us how your Exeter office runs
Book a 30-minute initial alignment call. You'll talk to the person who'd build it, and we can arrange discovery at your office.